5 ways agile devops teams can support IT service desks

Agile improvement groups aim to create revolutionary capabilities, even though devops groups attempt to launch code to production a lot more frequently. But the buck frequently stops with the IT company desk and customer aid groups who ought to react to software incidents, problems, and requests.

Release as well frequently with problems, functionality bottlenecks, or safety problems, and close-end users could inundate company and aid groups with incidents. Even when devops groups deploy trustworthy adjustments, they nevertheless have a accountability to assist aid groups in delivering exceptional customer company or close-person aid.

What does that search like in exercise? It involves a holistic launch management procedure where by a production deployment isn’t marked as completed until finally there’s suggestions from aid groups on the deployment’s over-all success and an understanding of the problems.

To realize this level of collaboration, agile improvement groups committing to a devops culture ought to look

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