Westpac has shifted into period two of an IT service administration transformation which will see it create out predictive and preventative servicing capabilities.
The information arrives as the lender opens its second integrated command centre (ICC) in Sydney, created to unite Westpac’s current checking, info protection and incident administration capabilities into a central area.
The newly-opened Sydney ICC was made fully by the lender, which will also oversee its operations.
A similar Chennai centre opened in 2020, but is created and operated by outsourcer TCS solely for Westpac.
Among the the ICC’s capabilities are AI ‘self-healing’, which is made to help Westpac to determine tendencies and patterns in how its infrastructure and programs are undertaking.
Westpac also plans to use predictive alerting and car-healing to recognise and avoid challenges right before they can manifest in client-going through banking products and services.
In the banking companies ‘Tech in 10’ podcast, head