Biden targets federal CX improvements with executive order
U.S. President Joe Biden issued a sweeping government purchase to strengthen federal CX this 7 days. It provides certain agencies...
CX
Twilio’s Segment acquisition recasts UCaaS vendor as CX
Twilio has obtained customer knowledge system vendor Segment for $3.2 billion in stock in a move that lets the unified...
SAP CX application stack grows with addition of Emarsys
With a planned acquisition of Emarsys announced now, SAP Purchaser Working experience -- the CX application stack that right up...
Talkdesk adds virtual agents, rebrands CCaaS suite as CX Cloud
Users of Talkdesk's call-heart-as-a-support suite have new applications to increase customer knowledge, such as virtual brokers, distant agent assist and...
In COVID-19 economy, CX teams shrink despite greater need
CX teams confront uncertainties as revenue slow and nervous CFOs rethink marketing and advertising budgets and realign revenue teams to...
