RingCentral provides calling in Salesforce

RingCentral has made it probable for customers to routine and make phone calls and retrieve contact data in just Salesforce.

The Salesforce integration, declared this 7 days, gets rid of the will need to down load a independent RingCentral app. Alternatively, customers can now entry RingCentral solutions from their account, contact and guide tabs in Salesforce. 

The solutions include things like in-app contacting and SMS messaging. Clients will also be ready to retrieve contact data with on-monitor pop-ups and routine phone calls.

RingCentral has targeted for a long time on having its cloud-centered contacting and SMS messaging functions into client relationship administration program like Salesforce. RingCentral has APIs for that intent. In 2019, it introduced prebuilt widgets to make it simpler for customers to embed RingCentral in business purposes.

“With RingCentral’s concentrate on staying an API-to start with system, they were being ready to build deep and successful integrations in just the Salesforce workspace that lower friction and increase data movement for employees,” mentioned IDC analyst Wayne Kurtzman.

RingCentral has been expanding the capabilities in just its UC and collaboration system. In December, the firm acquired AI speech analytics firm DeepAffects. The technology analyzes speech in phone and online video phone calls to gauge the productiveness of meetings and how folks felt about them, analysts mentioned. 

Salesforce encourages others to integrate with its system to turn into a one-stop shop for controlling sales and client assistance operations. In December, Salesforce took a action towards overhauling its collaboration solutions by asserting designs to purchase Slack. It expects to finish the transaction by the finish of July.

RingCentral’s solutions (base left) can now be accessed from in just the Salesforce dashboard.

Lifesize names Kim Niederman as new CEO

Lifesize has named Kim Niederman, previous president of 8×8, as the online video firm’s CEO.

Lifesize declared this 7 days that it will replace previous CEO Craig Malloy with the 30-calendar year veteran of the communications technology marketplace. Niederman served as an govt at Cisco and Polycom.

Lifesize mentioned Niederman will guide “the next phase by the firm to develop an finish-to-finish organization interaction supplying.” That will include things like Lifesize’s just lately acquired contact-centre-as-a-assistance business.

In 2020, Lifesize entered the sector with the acquisition of Serenova. This month, it hired a typical manager for its contact centre merchandise.

Lifesize has mentioned it needs to develop a finish unified-communications-as-a-assistance suite. Presently, the firm’s merchandise portfolio lacks an IP telephony program and messaging system.

Fuze receives tech patent

Cloud communications firm Fuze has obtained a patent for a technology that detects community connectivity difficulties centered on client data.

Fuze declared this 7 days that the U.S. Patent and Trademark Office issued the patent on Jan. 26.

Right after detecting a connectivity problem, the patented technology employs AI and data about client spot and components to increase audio and online video high-quality.

Fuze has taken a proactive approach to community connectivity. The firm needs to spot and address circumstances that could guide to difficulties just before they manifest, officers mentioned.

“We know that the organization won’t be able to afford to pay for downtime because of to connectivity,” mentioned Rob Scudiere, president and main operating officer at Fuze, in a statement.