The London Stock Trade Group explained on Thursday it was investigating a lengthy outage at its newly-obtained Refinitiv market place info device.

The outage at Refinitiv’s Eikon system for market place rates started close to 0730 GMT. Subscribers who depend on its info for buying and selling currencies and other belongings, explained on Twitter they have been unable to accessibility rates.

“We’re knowledgeable of an difficulty disrupting our provider to buyers,” LSEG explained in a statement.

“We are currently investigating the induce of the difficulty and performing tricky to solve the difficulty. We apologise to buyers for the disruption.”

LSEG accomplished its US$27 billion buy of Refinitiv on January 29. Analysts experienced previously expressed fears past thirty day period that integration costs will be heavier and go over a lengthier period of time than experienced been predicted.

Its shares have fallen 20 per cent so far this calendar year.

“Clearly this morning this is lousy information for the group not to point out that shoppers have been still left superior and dry with no buying and selling and reduction of very important market place info,” explained Securequity product sales trader Jawaid Afsar.

Thomson Reuters, owner of Reuters Information, has a 15 per cent stake in LSE Group. LSE shares have been up one.07% at 08:59 GMT in accordance to rates on Yahoo.