Aussie Broadband says white-label ‘teething issues’ delay migration plans – Telco/ISP

Aussie Broadband says white-label 'teething issues' delay migration plans

Managing director Phillip Britt.

Aussie Broadband mentioned that “teething issues” with its new white-label services intended it was not able to fulfill intended migration targets for the second quarter.

In a marketplace update, the firm mentioned it experienced intended to migrate 20,000 broadband consumers through the white-label services in the quarter, but fell short.

“Due to teething problems in the early stages of the white label migration, only 8715 providers have been migrated in the quarter, not the 20,000 anticipated,” the firm mentioned.

“The shortfall will now be migrated in Q3 FY22 and when combined with the originally planned Q3 FY22 migrations, we expect around 22,seven hundred migrations to be concluded in Q3 FY22 (topic to churn). 

“The teething problems have now been resolved on the other hand, owing to the Christmas split, migrations have now concluded for the year and will recommence in mid-January 2022. 

“The migration shortfall is a  timing situation, and all providers will be migrated by the end of Q3 FY22.”

Aussie Broadband white-labelled its providers previously this year, with Origin Electricity the initial to indicator on.

The vitality retailer is migrating its present broadband consumer foundation more than to Aussie Broadband through the white-label services.

Aussie Broadband preserved direction for organic and natural development in broadband web additions for Q2, expressing that it would hit the prime end of a 33,000 to 40,000 vary introduced in October.