Service NSW app outage knocks QR code check-ins offline – Software

Provider NSW experienced a widespread outage of its cell app on Thursday that prevented citizens from checking into corporations and accessing the electronic driver licence for 4 hours.

The challenges emerged just right after two:00pm AEDT on Thursday, with consumers reporting complications accessing the in-app CovidSafe verify-in device.

Beneath procedures released in January, NSW citizens are required to log their attendance at venues by scanning a QR code employing the device.

The information is employed by NSW Wellbeing officers for speak to tracing.

Hugops to @ServiceNSW electronic groups cos it is obviously been “a week”.

Initially my electronic license goes lacking and now #CovidSafe checking is b0rked! pic.twitter.com/IxYRiXgZPu

— Jack Skinner (@developerjack) March eleven, 2021

Provider NSW acknowledged an “issue affecting multiple Provider NSW transactions and services” in a tweet at 3:00pm.

“We’re operating to resolve this ASAP and sincerely apologise for the inconvenience.Make sure you notice the electronic driver licence ought to nonetheless be readily available as a cached variation,” it stated.

By 6:00pm, some support had begun returing to regular. All other solutions have been restored  by seven:30pm.

Hello, I am entirely locked out of my ID . Attempted multiple password resets on the web site and it did not function. Created a great very long line in the write-up office environment.

— Samantha Dickson (@samtown87) March eleven, 2021

The challenges arrive two months right after the final big outage of the Provider NSW app, which also remaining individuals unable to log their visits.

The app has now been downloaded more than 4 million times – or by about 75 % of NSW’s adult inhabitants. It has facilitated in excessive of 117 million verify-ins.