NSW’s Department of Consumer Service is arranging to make ServiceNow its “single entrance door” for company services after expanding its use of the instrument very last year.

As part of a broader program to “reimagine” alone, the central company has recently embarked on a twelve-thirty day period transformation aimed at increasing its company support shipping and delivery design.

It follows a final decision to adopt ServiceNow across the DCS cluster for “IT as nicely as finance, HR, payroll and ERP services delivered by the business procedure outsourced (BPO) partner” very last year.

ServiceNow was earlier utilised by just 1 business unit within the department, according to a ask for for tender issued previously this thirty day period.

The IT support management (ITSM) module is now staying utilised for “all ICT incidents and support requests across the cluster”, though the “HR support shipping and delivery (HRSD) module is utilised for transactional HR and finance requests”.

The IT functions management (ITOM) module has also been applied, but it is continuing to be “refined”.

Pursuing the preliminary growth, DCS said it is now searching to “extend the use of ServiceNow to additional transactional and advisory services within company services”.

For this, DCS is calling for a companion to work with it and an unnamed consulting companion about the next 9-twelve months to provide “a uncomplicated, intuitive consumer centric answer to assist the… transition”.

DCS envisages ServiceNow will become the “single entrance door for workers to obtain company services” and aid processes like onboarding and procurement that “traverse many systems”.

“The goal is for workers to self-serve where by probable and for digitisation and automation to be utilised where by possible,” tender files state.

It indicates ServiceNow may possibly want to be integrated with a variety of apps, like SAP’s ERP central element (ECC), business warehouse (BW) and Fieldglass.

Other integrations on the cards involve Cornerstone, SailPoint, Microsoft SharePoint, Squiz and Signavio.

Increasing the use of ServiceNow is also expected to boost the “way company services workers do their jobs, automating guide responsibilities where by probable and increasing outdated and clunky processes”.

DCS is searching to enter a agreement by December 2021 and gradually onboard resources by January 2022.