Coles shuts supermarkets due to payment system outage – Finance – Hardware – Software

Coles was compelled to shut its supermarkets for four hours on Friday evening immediately after a “technical issue” left it not able to procedure payments at the level-of-sale.

The grocery store giant claimed in a assertion that its supermarkets were “shut briefly thanks to a complex issue with processing payments in our suppliers.” 

The challenges, which seem to be with Coles’ checkout programs, began at all around 5.00pm AEDT and were settled at about 9.10pm.

Shoppers arriving at suppliers uncovered the shutters down and were turned absent. Nevertheless, Coles Express and Coles Liquor suppliers remained open up for trade.

The firm apologised for the outage and claimed it would offer bonus points and free dwelling supply for some online purchases.

“Coles supermarkets nationally have reopened for trade immediately after a complex issue with our level of sale program meant we were briefly not able to procedure transactions this afternoon,” it claimed late on Friday night.

“To thank consumers for their patience even though our crew labored really hard to get us back up and running, Coles grocery store customers will get triple flybuys points on their foods and groceries this weekend.

“And to help consumers who were not able to full their buying on Friday afternoon, Coles On line is supplying free dwelling supply on orders of $50 and higher than right up until Sunday 18 October.”