Creating a chatbot will depend on what you will want to do with the chatbot you create. There are various types of chatbots and each one will be built differently. Knowing which one you want, will help you in the building process. Here are the chatbots you will consider:
• Intelligent. These are bots that will understand regular language. Typically, these are called agents. You will use these bots to answer questions on web pages. For instance, if you have a lot of people that ask the same question, you can put an agent in place that will answer the questions that anyone has. You can also program this kind of bot to book meetings. These bots are perfect because they do not have to have a dialogue. Examples of intelligent bots include Siri and Alexa.
• Application bots. These bots are a mix of scripted and intelligent bots. These bots have a graphical interface and there will be hardly any difference between an application and a bot. A bot will be able to show a client a widget, containing graphical data on their app that will help them to choose their destination.
• Scripted bots. Scripted bots will only follow a flow that is determined beforehand. The person that is on the site will be required to click a button each time they want to do something. There will be a limited number of options and when they click on them, the bot will give them a response and what to do next. This is like phone support where you press 1 for support or 2 for a different area. This bot can have graphical data through which makes it run smoother. You will be able to find out even further information at Botpress.
Why You Should Have A Bot for Your Website
A chat bot allows you to interact with your customers without having to. Many customers will complain if they go to the website, send you an email with a question and you do not answer it for a while. Some people prefer the answers to their questions answered immediately. When you place a 24/7 agent with a chat bot, any question they have can be answered if you have programmed your chat bot correctly. Customers will be more likely to shop with you if their questions are answered correctly. Many businesses have gone with chat bots and seen vast improvements to traffic numbers.
If you are interested in getting started on having a chat bot, do so as soon as you can. There are many places online that will help you in building your new bot. Remember that you must take your time and make sure that you have your bot put together correctly. If you do not have it installed correctly, you could end up losing clients because your chat bot is not working. Remember to research the chat bot and see which one would be better for your site. Take into consideration what you do on your site and how you do it before starting the chat bot building process.